Privacy Policy
Nettie Group Ltd
Last Updated: July 5, 2026
This policy has been updated to reflect our current platform's data handling, including anonymous check-in data, HubSpot chat and form submissions, referral code redemption records, and the clinical portal.
Introduction
Welcome to Nettie.
Nettie Group Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
- Visit our website at nettie.online
- Register your interest via our HubSpot forms
- Subscribe to our mailing list
- Use our platform to discover women's sport events
- Interact with us via email, social media, or other channels
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
If you do not agree with this Privacy Policy, please do not use our website or services.
Who We Are
- Company Name: Nettie Group Ltd
- Companies House Number: 16969054
- Registered Address: Tynewood Farm, Gowthorpe Lane, Gowthorpe, YO41 5QL, United Kingdom
- Contact Email: privacy@nettie.online
- Website: nettie.online
Nettie Group Ltd is the data controller responsible for your personal information. We are registered with the Information Commissioner's Office (ICO) for data protection purposes.
Information We Collect
We collect the following types of personal information:
Information You Provide Directly
When you register your interest via our HubSpot forms, we collect:
- Name (first and last name)
- Email address
- Any other information you voluntarily provide in form fields
When you contact us, we may collect:
- Your name
- Email address
- Subject of inquiry
- Content of your message
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited on our website
- Time and date of visit
- Time spent on pages
- Device information (mobile, desktop, tablet)
- Cookies and similar tracking technologies (see our Cookie Policy)
Information from Third Parties
We use HubSpot as our marketing and email platform. HubSpot may collect:
- Form submission data
- Email engagement data (opens, clicks)
- Website activity tracking
- Cookie data
HubSpot processes this data on our behalf as a data processor. For more information, see HubSpot's Privacy Policy at hubspot.com/legal/privacy-policy.
How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis (GDPR) | Data Used |
|---|---|---|
| To send you updates about our launch and services | Consent (you registered interest) | Name, email address |
| To respond to your inquiries | Legitimate interest | Contact information |
| To improve our website and services | Legitimate interest | Usage data, analytics |
| To comply with legal obligations | Legal obligation | All relevant data |
| To send marketing communications | Consent (can be withdrawn) | Name, email address |
| To analyse website performance | Legitimate interest | Analytics data, cookies |
We will NEVER:
- Sell your personal information to third parties
- Share your email address with third parties for their marketing
- Use your information for purposes other than those stated above
- Send you spam or unsolicited marketing (you can unsubscribe anytime)
Lawful Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases:
Consent: When you register your interest via our forms, you consent to us contacting you. You can withdraw consent at any time by clicking "unsubscribe" in our emails or contacting hello@nettie.online.
Legitimate Interest: We process data to improve our website, analyse usage, and respond to inquiries. We have assessed that these uses do not override your rights and freedoms.
Legal Obligation: We may process data to comply with UK laws and regulations.
How We Share Your Information
We share your personal information only in the following circumstances:
Service Providers
We share data with trusted third-party service providers who process data on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| HubSpot | Email marketing, form processing, CRM | USA (Privacy Shield certified) |
| Website hosting provider | Website hosting and operation | UK |
| Analytics providers | Website analytics | Various |
All service providers are contractually obligated to:
- Process data only on our instructions
- Maintain appropriate security measures
- Not use your data for their own purposes
- Delete data when no longer needed
Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
Business Transfers
If Nettie Group Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website before your information is transferred.
International Data Transfers
Some of our service providers (such as HubSpot) are based outside the UK/EEA.
When we transfer data internationally, we ensure:
- The recipient country has adequate data protection laws (adequacy decision), OR
- We use Standard Contractual Clauses (SCCs) approved by the ICO/EU Commission, OR
- The provider is certified under an approved framework (e.g., Privacy Shield successor)
HubSpot (USA): HubSpot complies with EU-US and UK-US data transfer frameworks and uses Standard Contractual Clauses. For more information, visit hubspot.com/data-privacy.
How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Mailing list subscribers (active) | Until you unsubscribe |
| Inactive subscribers | 2 years of inactivity, then deleted |
| Contact form submissions | 3 years from last contact |
| Website analytics | 26 months (Google Analytics default) |
| Cookies | As specified in Cookie Policy |
| Legal/tax records | 7 years (UK legal requirement) |
After the retention period, we securely delete or anonymise your data.
Your Rights Under GDPR
Under UK GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): You can request deletion of your data in certain circumstances.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can request your data in a machine-readable format.
- Right to Object: You can object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: You can withdraw consent at any time (e.g., unsubscribe from emails).
- Right to Complain: You can lodge a complaint with the ICO (ico.org.uk).
How to Exercise Your Rights:
Email us at: privacy@nettie.online
We will respond within 30 days.
To unsubscribe from marketing emails:
Click "Unsubscribe" at the bottom of any email we send you.
Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information:
- Encryption: Data transmitted via SSL/TLS encryption (HTTPS)
- Access Controls: Limited access to personal data (need-to-know basis)
- Secure Service Providers: We only work with GDPR-compliant providers
- Regular Security Reviews: We review and update security measures regularly
- Password Protection: All accounts require strong passwords
- Data Minimisation: We only collect data we actually need
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
If you suspect a security breach or unauthorised access to your account, contact us immediately at hello@nettie.online.
Cookies and Tracking
We use cookies and similar tracking technologies on our website.
For full details, please see our Cookie Policy (separate document).
In summary:
- We use essential cookies for website functionality
- We use analytics cookies to understand how visitors use our site
- HubSpot uses cookies for form tracking and email analytics
- You can manage cookie preferences in your browser settings
Children's Privacy
Our services are not directed at children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@nettie.online and we will delete it promptly.
Third-Party Websites
Our website may contain links to third-party websites (e.g., social media platforms and partner organisations).
We are not responsible for the privacy practices of these third-party websites. We recommend you read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our practices
- Changes in the law
- New features or services
When we make changes:
- We will update the "Last Updated" date at the top of this policy
- Significant changes will be notified via email (if you're on our mailing list)
- Continued use of our website after changes constitutes acceptance
We recommend reviewing this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data:
- Email: privacy@nettie.online
- Postal Address: Nettie Group Ltd Tynewood, Gowthorpe Lane Gowthorpe, YO41 5QL United Kingdom
- Data Protection Officer: hello@nettie.online
Information Commissioner's Office (ICO):
If you have concerns about how we handle your data, you can contact the ICO:
- Website: ico.org.uk
- Helpline: 0303 123 1113